Yanıtlarınızı, geribildiriminizi ve sorulardan
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Yanıtlarınızı, geribildiriminizi ve sorulardan
Yanıtlarınızı, geribildiriminizi ve sorulardan aldığınız notları aşağıda inceleyebilirsiniz. Yıldız (*) doğru yanıtı gösterir. Top of Form 1454274956527 0 Y Y 1444921238 This 68-question assessment test is one of the final components of this Help Desk Support C My Oracle Support Introduction (Bu bölümdeki tüm soruları yanıtlayın) 1 You would like to locate content about what Görüş Bildirmek Üzere . changed in the LATEST My Oracle Support release. Which of the following statements best describes İşaretle the steps you would follow? (1) Puan Call Oracle and log a Service Request to ask what changes have been made. Access 'My Oracle Support Resource Center' and view the Release Notes (*) Post a question in the 'Using My Oracle Support Community' asking what changes have been made in the last release Search for 'Release Notes' in the Global Search and go through the different results. Correct 2 My CUA is my first point of contact for any access . issues I experience with My Oracle Support Görüş Bildirmek Üzere İşaretle (1) Puan Doğru (*) Yanlış Correct 3 You have a Hardware SI and your dashboard is NOT . showing the Assets widget. What is the first step you should take to resolve this issue? Görüş Bildirmek Üzere İşaretle (1) Puan Select the "Contact Us" link in My Oracle Support and ask for help Contact an Oracle colleague and ask for advice Go to your "My Account" page and confirm if you have access to View Assets for the designated SI. If your Assets column says 'No Access', you will not be able to add the Assets widget (*) Select 'Customize Page' on the My Oracle Support home page and make sure the Asset widget is displayed on your dashboard None of the above Correct 4 As a user of My Oracle Support, you want to get the Görüş Bildirmek Üzere . most value from the customizable dashboard layout. Which of the following are best practices to İşaretle customize your layout and make it work for you? (1) Puan Select all that apply. (Tüm doğru yanıtları seçin) Consider modifying your dashboard any time your role changes or you have a new product interest (*) Add as many widgets as you can to the dashboard to maximize what you see when you login Do not customize what you see in the dashboard. When you first login to My Oracle Support, you have access to all the recommended widgets by default Ask your CUA to suggest a layout Reduce wasted time and frustration by organizing your dashboard to match your job role and product (*) Correct 5 My Oracle Support has pre-set dashboard Görüş Bildirmek Üzere . configuration options based on role. For example, I can go to the Customize link and select "Hardware İşaretle User" to automatically add the widgets to my (1) Puan dashboard associated with this user type Doğru Yanlış (*) Correct Bottom of Form As a Görüş Bildirmek Üzere İşaretle customer, you want to stay informed (1) Puan about ALL UPDATES to content related to My Oracle Support. Which of the following options is the best approach? Follow @myoraclesu pport on Twitter Log a nontechnical support Service Request and have the Oracle Support team tell you what is new View the User Resource Center on your dashboard to see the latest content (mark it as a favorite) (*) Subscribe to Hot Topics EMail > Articles and Information > Add Search for My Oracle Support (product), select "Knowledge Articles" and Apply your changes. None of the above Correct 7. The number of Görüş Bildirmek Üzere tabs you see in My Oracle Support depends İşaretle on the Support (1) Puan Identifiers associated with your account. Doğru (*) Yanlış Correct Knowledge Search and Browse (Bu bölümdeki tüm soruları yanıtlayın) 8. What is a Search Helper? Görüş Bildirmek Üzere İşaretle (1) Puan Voiceactivated help feature that you can turn on in My Oracle Support A new section in the Service Request process An option you can select under Knowledge Preferences Some products have created search helpers which allow you to identify where a product issue is occurring and then recommend documents based on your selection (*) Correct 9. During the stepGörüş Bildirmek Üzere by-step flow, My Oracle Support İşaretle will offer you (1) Puan suggested solutions as you define your problem. You have the option to 'turn off' these suggested solution results when you create a Service Request. Doğru (*) Yanlış Correct 10. What is the best Görüş Bildirmek Üzere way to find content in My Oracle Support İşaretle (1) Puan based on product? Global Search bar Post a thread in My Oracle Support Community Use the 'Search & Browse' feature on the Knowledge tab and productbased information centers (*) Check the Certifications tab Correct .What is a Search Helper? Görüş Bildirmek Üzere İşaretle (1) Puan Voice-activated help feature that you can turn on in My Oracle Support A new section in the Service Request process An option you can select under Knowledge Preferences Some products have created search helpers which allow you to identify where a product issue is occurring and then recommend documents based on your selection (*) Correct 9. During the step-by-step flow, My Oracle Support will offer you suggested solutions as you define your problem. You have the option to 'turn off' these suggested solution results when you create a Service Request. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru (*) Yanlış Correct 10. What is the best way to find content in My Oracle Support based on product? Görüş Bildirmek Üzere İşaretle (1) Puan Global Search bar Post a thread in My Oracle Support Community Use the 'Search & Browse' feature on the Knowledge tab and product-based information centers (*) Check the Certifications tab Correct 1 What is 1. Advanced Search? Görüş Bildirmek Üzere İşaretle (1) Puan A type of PowerView filter that you can set Another name for the Global Search region Advanced Search allows you to refine a number of variables to significantly improve your results. Search on words or phrases using an "AND' in the search query and identify the sources. (*) It refers to the Refine Search window on the Knowledge tab Correct 12. A common problem that Users experience Görüş Bildirmek Üzere in My Oracle Support when searching: User enters a key word in the Global İşaretle Search box and views the results. User cannot find the right information due to (1) Puan the large volume of content returned with this approach. Doğru (*) Yanlış Correct 13. Why would I want to review and update my current settings for Knowledge Preferences (Settings tab, My Account)? Allows you to provide feedback to My Oracle Support on ways to improve the quality and content of the Görüş Bildirmek Üzere İşaretle (1) Puan knowledge base You can update your knowledge widgets to customize your dashboard You can make specific choices to customize your search experience with options like number of search suggestions and default search source (*) All of the above None of the above Correct Product Certifications (Bu bölümdeki tüm soruları yanıtlayın) 14. The Certifications tab in My Oracle Support is able to directly answer all of your certification questions in a single location. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Correct 15. What is the definition of a certification? Görüş Bildirmek Üzere İşaretle (1) Puan A combination of Oracle and thirdparty products, operating systems, or hardware that Oracle believes should work together A testing matrix that Oracle provides via the Certifications tab that allows you to compare combinations of Oracle and third-party products A combination of Oracle and thirdparty products that Oracle has tested and should work together. A combination of Oracle and thirdparty products, operating systems, or hardware that Oracle has tested and should work together. (*) Correct 1 I am not sure of Görüş Bildirmek Üzere İşaretle 6. the exact product name (1) Puan to use in the Certifications tab. What is the best approach? Locate the product name glossary on the Knowledge tab You should be able to find your product by typing a portion of the name. The Certifications search is equipped with aliases that will suggest product options to you (*) Create a new thread and ask the Certifications community Check your SI to find out exactly how to input the product name None of the above Correct 17. A product is certified for a specific Görüş Bildirmek Üzere release of an operating system (OS) on a particular hardware platform. For example, Oracle Database (11.2.0.3.0) İşaretle (1) Puan on Oracle Solaris 11 (SPARC) Doğru (*) Yanlış Correct 18. What does the Certifications tab in My Oracle Support provide to the user? Görüş Bildirmek Üzere İşaretle (1) Puan A quick way to log Service Requests related to Certification questions. This tab is only available to you in My Oracle Support if you purchase a special support contract. The average user does not have access. Access to product certification information (*) None of the above Correct Patches and Updates (Bu bölümdeki tüm soruları yanıtlayın) 19. What is a Patch Advisor? Görüş Bildirmek Üzere İşaretle (1) Puan A type of Lifecycle Advisor in My Oracle Support that co-locates patching information in areas such as Upgrade Advisors and Patching & Maintenance Advisors (*) The Patch Advisor is the Readme file included with all Patches that provide specific install information A specific patch search in My Oracle Support that only focuses on patch information A tool that you can download that will analyze the patches on your system to confirm you are on the latest patch set None of the above Correct 20. I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager installed. Doğru Görüş Bildirmek Üzere İşaretle (1) Puan Yanlış (*) Correct 2 Regardless of Görüş Bildirmek Üzere İşaretle 1. your specific Oracle products, the (1) Puan general process to download patches in My Oracle Support is the same Doğru (*) Yanlış Correct 22. I am looking to download the JD Edwards EnterpriseOne 9.1 patch. What is the most correct method to do this? Select Patches and Updates Tab > Patch Plan > select my configuration > select the release 9.1 > Select Analysis > download the patches after I read any message displayed. Log a Service Request with Oracle Support and ask for the Support Engineer to send me the required patches. Görüş Bildirmek Üzere İşaretle (1) Puan Select Patches and Updates Tab > Advanced Search > Search for JD Edwards EnterpriseOne > Release is 9.1 and select search Select Patches and Updates Tab > Quick Links JD Edwards > search for JD Edwards EnterpriseOne > Release is 9.1, agree to license and select search (*) Correct 23. A great resource for additional help in My Görüş Bildirmek Üzere Oracle Support is the 'context-sensitive' help located in the upper-right. You can İşaretle view detailed answers to common questions about topics such as Patching. (1) Puan Doğru (*) Yanlış Correct 24. You have some questions about a recommended patch set for your products. What is the best practice for you to ask specific questions and get feedback? Create a new thread in the appropriate patching community and discuss with the members of your community. (*) Use Google to find out what recommended patches are available Add the 'Recommended Patch Sets' widget to your dashboard Görüş Bildirmek Üzere İşaretle (1) Puan Use the Patch Search region on Patches & Updates tab, Product or Family (Advanced) search. Select release and type (Patchset) and search. Sort patches based on date to see the latest displayed first Log a Service Request Correct My Oracle Support Community (Bu bölümdeki tüm soruları yanıtlayın) 25. You want to post a question to a My Görüş Bildirmek Üzere Oracle Support Community; however, you cannot see the community you are interested in when you launch My Oracle İşaretle Support Community and view the main (1) Puan page. How do you resolve this? Post your question in the 'Using My Oracle Support' community Log a technical Support Request for assistance Ask your Customer User Administrator to grant you access to the community in question and it will appear the next time you log in Edit your subscriptions to include the desired community (*) Correct 26. You heard Görüş Bildirmek Üzere İşaretle about a new community (1) Puan and want to check it out. When you open My Oracle Support Communit y, you only see a few options listed in the 'Find a Communit y' pane on the left navigation. What do you need to do to access the complete list of available communiti es? Ask your Customer User Administrator (CUA) to change your Community access settings under My Account What you see is being filtered by your subscriptions. Click the 'Subscriptions On' button on the menu bar to turn off subscriptions (remove content filters within Communities). You should immediately see the list of options appear. (*) Go back into the My Oracle Support dashboard and select My Oracle Support Community again to refresh the view. Log a non-technical Service Request None of the above Correct 27. What is a typical consequence of Görüş Bildirmek Üzere posting a product-specific question into the 'Using My Oracle Support' İşaretle Community? (1) Puan A moderator for the community will directly email you to request that you remove this question The question will trigger an automatic email that alerts you to ask the question in a different community The moderator for the community will see that the question is not in the right community and will attempt to find the right community for your question. This impacts the time to resolution of your question (*) None of the above Correct 28. The same Oracle Support Engineers that Görüş Bildirmek Üzere resolve technical Service Requests also participate in My Oracle Support İşaretle Community to share their knowledge (1) Puan and expertise as part of this trusted community. Doğru (*) Yanlış Correct 29. Which of the following attributes describe the value of My Oracle Support Community? Available to users 7x24x365. You can always engage in the global community at a convenient time in your work day Each community is staffed with a special set of Oracle support engineers who engage exclusively with online questions Leverage the shared experience of your peers and subject-matter experts to quickly expand your knowledge and awareness Using communities allows you to bypass the standard Service Request creation process in My Oracle Support and fast-track your issues Both 1 and 3 (*) Correct Görüş Bildirmek Üzere İşaretle (1) Puan 30. If you have general questions about My Görüş Bildirmek Üzere Oracle Support and have not found answers in the help menu or in the İşaretle knowledge base, a best practice is to post your question to 'Using My Oracle (1) Puan Support' Community. Doğru (*) Yanlış Correct 3 You recently Görüş Bildirmek Üzere İşaretle 1. created a new posting in My Oracle Support (1) Puan Community. When you go back to view it, you do not see it in the community where you thought you had posted it. What can you do to locate your posting? Your posting was likely deleted by a moderator because it was in the wrong community and they frequently monitor Log a Service Request You can look on the Discussions tab (My Discussions) within My Oracle Support Community (*) You can post another new thread and ask the community if they know what happened to your last posting None of the above Correct Using Support Best Practices for Hardware & Software (Bu bölümdeki tüm soruları yanıtlayın) 32. Oracle Enterprise Manager Harvest Job is Görüş Bildirmek Üzere a collection tool that gathers information about your Oracle set-ups, configuration, İşaretle and OS. You can automate this (1) Puan information transfer with Oracle Doğru (*) Yanlış Correct 33. From a hardware perspective, what are Görüş Bildirmek Üzere the benefits of downloading Oracle Services Tools Bundle and enabling Auto İşaretle Service Request (ASR)? (1) Puan Prevent known issues Automatically log Service Requests Create a fully qualified Service Request All of the above (*) None of the above Correct 34. The output of Oracle Configuration Manager (OCM) will list out the required firmware for your Oracle Systems products Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Correct 35. How can collected data help you when you create a Fully Qualified Service Request? It identifies upcoming configuration changes that you can share with the Support Engineer There is no specific impact from this type of data collection. It is just information to help you with planning You can view configuration changes by comparing system configuration between two points. This data is valuable to answer the question "has anything changed on your system" as it relates to the presenting problem (*) Görüş Bildirmek Üzere İşaretle (1) Puan It provides details on the last 5 service requests you logged in case you want to review them Correct 3 If a customer Görüş Bildirmek Üzere İşaretle 6. or partner has a Hardware (1) Puan Support Identifier (SI), what permissions do general My Oracle Support Users need to view Assets in My Oracle Support? CUA Access level Asset-View access level (*) SR Create & Update None, it is available to all users Correct 37. What is the best definition of a Fully Qualified Service Request? Görüş Bildirmek Üzere İşaretle (1) Puan A Service Request that has all the information included in the fields as well as appropriate diagnostic output attached so that the Oracle Support Engineer can immediately get started (*) A Service Request logged by your CUA Only Service Requests created by ASR are considered fully qualified A Service Request that provides just a few facts to get Oracle Support engaged A Service Request must have attached log files to be Fully Qualified Correct Create and Manage Service Requests (Bu bölümdeki tüm soruları yanıtlayın) 38. If you select Severity 1 for your issue, Görüş Bildirmek Üzere you will need to provide a management contact in the workflow, and your identified manager will be contacted by İşaretle (1) Puan Oracle Support Doğru (*) Yanlış Correct 39. You were able to resolve a Service Request before Oracle Support came back with a suggested solution. What Görüş Bildirmek Üzere İşaretle should you do? (1) Puan Click on 'Close SR' and provide detailed comment (Update Detail) on the solution you found to help us improve our knowledge base (*) Just close the SR with no further updates Call the Support Engineer for advice Ask your CUA to initiate an autoclose of this SR since you have a solution None of the above Correct 40. Which of the following is the best example of a Service Request Problem Summary? Blue screen Application is slow MySql - using JDBC eWay is experiencing a connection problem ClassName not found (*) System not working Correct 4 What are 1. some of the ways Görüş Bildirmek Üzere İşaretle Görüş Bildirmek Üzere İşaretle (1) Puan to send (1) Puan data to Oracle. Select all that apply. (Tüm doğru yanıtları seçin) Upload the relevant files when creating the SR (*) Upload files to Oracle using sftp with SR number as part of the file name (*) Upload Hardware related files using supportfiles.oracle.com (*) Send an email to Support Engineer's personal email address with support data Correct 42. A recommended best practice is to organize Görüş Bildirmek Üzere all the data associated with your issue before you initiate a new Service Request. A Fully Qualified SR provides Oracle Support İşaretle with as much detail as possible about your (1) Puan issue. This includes what happened, users impacted, single or repeat occurrences, any changes, and related diagnostic data to attach to the Service Request Doğru (*) Yanlış Correct 43. You are in the process of logging a new Görüş Bildirmek Üzere Service Request. During Step 2 (Solutions), you see a solution that does resolve your İşaretle issue. What should you do next? (1) Puan Continue logging the Service Request and make a note to review the solutions at a later time Turn off the option to view suggested solutions to speed up your process to create a new SR Exit the Service Request process and do not log this Service Request (Click Cancel and OK) (*) None of the above Correct 44. The main way that users with 'Create and Görüş Bildirmek Üzere Update' privilege log Service Requests in My Oracle Support is by selecting 'Create SR' İşaretle on the Service Requests tab (1) Puan Doğru (*) Yanlış Correct Oracle Support Policies (Bu bölümdeki tüm soruları yanıtlayın) 45. What items are covered by your Premier Support Policy? Select all that apply. Görüş Bildirmek Üzere İşaretle (1) Puan (Tüm doğru yanıtları seçin) Access to Oracle Product knowledge and Oracle Product bug fixes (*) Access to Oracle Support Engineers to de-code customized code and undertake script development Access to My Oracle Support Community (*) Access to new functionality included in Oracle Patches and Upgrades (*) Access to Oracle Engineers to perform mapping business requirements to product functionality Correct 4 What is Görüş Bildirmek Üzere İşaretle 6. the recommen ded way to (1) Puan locate content about the End Date of support for a product? Select all that apply. (Tüm doğru yanıtları seçin) Call your Oracle Sales or Account Representative Log a Service Request and request information about support dates Use the Certifications tab and review the support-specific content (*) Access oracle.com and review the support PDF and search for support dates (*) Correct 47. What are the best methods to stay informed about the latest information on Oracle Technical Support policies? Görüş Bildirmek Üzere İşaretle (1) Puan (Tüm doğru yanıtları seçin) Search technical support on oracle.com and review the posted policy PDFs often (*) Download the Oracle Technical Support Policies and use these as your reference guide Search in My Oracle Support for 'Technical Support Polices' (*) Log a Service Request and ask Support to provide information about support policies Correct 48. What is the best approach to resolve the issue of not being able to download a specific patch for a Product (after the Support Date has passed). Görüş Bildirmek Üzere İşaretle (1) Puan Log a Service Request and ask Oracle to send it to you Contact your Oracle Sales representative and ask them to call Oracle Support and send you the patch Contact your Oracle Sales representative and purchase Extended Software support for your product that needs patching (*) Google to see if the patch is available somewhere on the Internet Correct Resolve your Oracle Service Requests faster using ASR (Bu bölümdeki tüm soruları yanıtlayın) 49. For assets managed by Oracle Service Görüş Bildirmek Üzere Delivery Partners:True or False: After receiving an ASR notification email that indicates that a draft Service Request has İşaretle been created, the Partner must immediately (1) Puan use My Oracle Support to promote the Draft Service Request to a Technical Service Request. Doğru Yanlış (*) Corrrect 50. For assets managed by Oracle Service Delivery Partners:How can a team be notified when ASR creates Draft Service Requests? Create a My Oracle Support user as the email list. Then, assign this user as the Contact for the ASR asset. Open an Oracle Service Request and ask for assistance. Use My Oracle Support to enter one or more email lists in the "Distribution Email List" field for the managed assets. (*) Correct. 51 Oracle Görüş Bildirmek Üzere İşaretle . custom ers can (1) Puan ony install one ASR Manag er per Oracle Suppor t Identifi er. Doğru Yanlış (*) Görüş Bildirmek Üzere İşaretle (1) Puan Corrrect 52. For assets managed by Oracle Service Delivery Partners:What kind of Service Request does ASR create when faults are detected on Partner-managed ASR Assets? Görüş Bildirmek Üzere İşaretle (1) Puan Draft Service Request (*) On-Demand Service Request Technical Service Request Correct. 53. A pre-requisite for activting ASR for an asset Görüş Bildirmek Üzere is providing a Contact name in My Oracle Support. Which Support Identifier privileges are required for the My Oracle Support user İşaretle (1) Puan selected as a Contact? (Tüm doğru yanıtları seçin) Administrator View Asset (*) Create Service Request (*) Corrrect 54. ASR is available at no additional cost to Oracle Premier Support for Systems and Hardware Warranty plans Görüş Bildirmek Üzere İşaretle (1) Puan Doğru (*) Yanlış Corrrect 55. For assets managed by Oracle Service Delivery Partners:What My Oracle Support Privileges are needed to manage ASR assets? (Activate, Add Contact, etc.) View Asset privilege on the end-customer Support Identifier Create Service Request privilege on the end-customer Support Identifer Administrator privilege on the Partner Support Identifier (*) Correct. 56 For Görüş Bildirmek Üzere İşaretle . which of the followin (1) Puan g event types does ASR create Service Request s? (Tüm doğru yanıtları seçin) Görüş Bildirmek Üzere İşaretle (1) Puan Firmware needs to be updated OS crash Fan failures (*) Power supply faults (*) File system full Corrrect 57. The ASR Manager uses a two-way encrypted connection to Oracle. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Corrrect 58. For assets managed by Oracle Service Delivery Partners:Who is responsible for approving ASR pending activations in My Oracle Support? Oracle Field Engineer Oracle Service Deliver Partner (*) Görüş Bildirmek Üzere İşaretle (1) Puan Customer Correct Oracle Collaborative Vendor Support (OCVS) Overview Training (Bu bölümdeki tüm soruları yanıtlayın) 59. As an active OPN member, you automatically become an OPN-OCVS member. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Correct 60. Which of the following statements are Görüş Bildirmek Üzere Partner requirements for collaboration in the Oracle Collaborative Vendor Support İşaretle Program (OCVS)? (1) Puan (Tüm doğru yanıtları seçin) Partner must provide and maintain standard contact and escalation information for the OCVS. (*) As part of the OCVS, Partners have the option of collaborating with Oracle Support on a Mutual Customer support issue. Partner must direct Mutual Customers to contact Oracle Support directly on Oracle-related issues. Partner must establish their own severity levels and response timeframes for Mutual Customer support issues. Partner must provide the Mutual Customer’s support identification number when collaborating with Oracle Support. (*) Correct 61 Which of Görüş Bildirmek Üzere İşaretle . the following statement (1) Puan s regarding enrollmen t in the Oracle Collaborat ive Vendor Support Program (OCVS) is NOT true? A partner should wait to enroll in the OCVS until they encounter a Oracle Collaborative Vendor support issue from a mutual customer. (*) A Partner should enroll in the OCVS proactively if they provide support services to mutual customers. The OCVS is offered as a value-added benefit at no additional costs to Oracle Partners as part of their OPN membership. Enrollment in the OCVS is easy by selecting the "Join Now" link from the OCVS portal page on OPN. Correct 62. Which of the following statements reflect Görüş Bildirmek Üzere the value proposition to our Mutual Customers as a result of the Oracle İşaretle Collaborative Vendor Support Program (1) Puan (OCVS)? (Tüm doğru yanıtları seçin) Increases the time to implementation for collaborative vendor solutions. Increases the risk and costs associated with owning collaborative vendor solutions. Improves response by having all parties involved in the collaboration. (*) Provides enhanced support value for collaborative vendor implementations. (*) Strives to prevent the frustration of “finger-pointing” between vendors and improves overall satisfaction. (*) Correct 63. Which of the following statements are Partner requirements for participation in the Oracle Collaborative Vendor Support Program (OCVS)? Görüş Bildirmek Üzere İşaretle (1) Puan (Tüm doğru yanıtları seçin) Partner must be trained on all Oracle products they wish to engage with Oracle Support through the OCVS. Partner must be a current OPN member in good standing. (*) Partner must be accepted into all Product Focus Areas in order to participate in the OCVS. Partner must apply and received confirmation of acceptance for use of the OCVS benefit. (*) Correct 64. By participating in the OCVS as an OPN member, vendors are required to enter into time consuming or costly support or legal agreements. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Correct 65. Under OCVS model, customer would call a Görüş Bildirmek Üzere vendor for a problem. While the support analyst decides involvement from another vendor, he will log SR to another vendor, İşaretle (1) Puan then customer will follow the SR to another vendor. Doğru Yanlış (*) Correct 66Which of . the following are the support challenges at the multiple vendor computing environmen t? Görüş Bildirmek Üzere İşaretle (1) Puan Complexity of environments Rising collaborative vendor Support Activity Expanding call Resolution Times Prohibitive Training Demands for technical analysts All of the above (*) none of the above Correct 67. A "Mutual Customer" under the Oracle Collaborative Vendor Support Program must have an active support contract with BOTH Oracle and a participating Partner. Görüş Bildirmek Üzere İşaretle (1) Puan Doğru (*) Yanlış Correct 68. OCVS can be used as a replacement for support Görüş Bildirmek Üzere İşaretle (1) Puan Doğru Yanlış (*) Correct