(0) 5497247721 Email: bjoynson@ku.edu.tr OBJ
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(0) 5497247721 Email: bjoynson@ku.edu.tr OBJ
BURCU ERGİN Koç University Rumelifeneri Yolu 34450 Sarıyer Istanbul Mobile: +90 (0) 5497247721 Email: bjoynson@ku.edu.tr OBJECTIVE A dedicated and hardworking bilingual English graduate with strong executive office management experience and proven ability to plan and deliver projects to meet challenging deadlines within budget. Demonstrates an ability to work efficiently and effectively as part of a team as well as unsupervised. An experienced leader of a team in a corporate environment, who can plan and prioritise tasks to successfully meet business goals. QUALIFICATIONS • • • • • Bachelor of Arts degree in English Language and Literature IELTS score 8 (February 2011) Cambridge Certificate in English Language Teaching to Adults (CELTA) Turkish Elocution Certificate British Sign Language-Level 1 EMPLOYMENT Koç University 2011-Present -Academic Planning and Development Specialist • Providing support in academic planning, evaluation, and resource development across all levels of the academic affairs units of the University and other direct report units in the Provost area to promote excellence in their divisions and high levels of student achievement across all programs and services. • Fostering collaboration with faculty, staff, and external communities to advance the institution through a focus on academic departmental, divisional, and administrative master planning, student assessment, and development, • Researching and compiling necessary information for educational reports, • Planning and implementing projects to ensure effective running of the office, • Reviewing budget reports to monitor and correct departmental expenditures, • Assisting in managing the strategic planning process of the university, • Supporting the development of policies and procedures related to a wide array of academic matters, • Establishing and maintaining effective working relationships with faculty, administrators, and staff in different areas, and at different levels of the university. 1|2 -Administrative Assistant to the Vice President for Academic Affairs Office • Managed a busy office environment with full control over all administrative duties, • Controlled all educational materials in connection with the office, • Supervised clerical staff in connection with the Office of Vice President for Academic Affairs, • Prepared schedules for meetings, evaluations, promotions, • Assisted with materials related to institutional accreditation reviews. Royal Bank of Scotland 2006-2011 Workflow Supervisor • Controlled workflow across a team of 15-20 staff through allocation of work, providing additional support on complex operational procedures, • Supported the Team Manager in driving team performance to meet and exceed customer requirements, • Supported improvement activity initiatives across the team and help embed a culture of lean operation, • Assisted with communication across the team to ensure all communications are delivered effectively, • Supported project activity as appropriate including Continuous Improvement and Lean Change, • Extensive travel across the UK to provide cover and support for other business units, • Provided supervision and training for new members of staff, • Liaised with high profile commercial customers, providing efficient and effective solutions, • Assisted internal and external customers via telephone, e-mail or in person. Costco Wholesale UK 2004-2005 Customer Service Officer • Front-line role acting as a first point of contact for customers, • Interacted with customers face to face and via telephone to provide information in response to inquiries about products and services, • Handled customer complaints with tact and diplomacy. EDUCATION/TRAINING 1999-2004 - Hacettepe University, Ankara/Turkey (B.A. Degree) 2011 - Manchester Academy Teacher Training/UK 2009-2011 – Royal Bank of Scotland Future Leaders Programme: - Assertiveness - Coaching for Success - Buzz to Motivate - Continuous Improvement - Driving Customer Experience 2|2
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Sample CV Handbook - KU Career Development Center
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